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Customer Service
Thank you for shopping at the online store for the de Young and Legion of Honor Museum Stores. Every purchase helps support the collections and exhibitions of the Fine Arts Museums of San Francisco. We are committed to providing quality products and service to our customers. If you have any questions, please email us at museumstores@famsf.org or you may contact us at:
Museum Stores |
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Store Guarantee and Returns
Your satisfaction is our goal. Please inspect your order upon delivery. If you are not completely satisfied with your purchase,
you may return the merchandise for a replacement, exchange, credit, or refund within 30 days of receipt.
Returns without an original receipt are automatically subject to a 10% restocking fee. Gift recipients will receive a
merchandise credit in the form of a Museum Store credit. Please note:
Return the package via UPS or insured Parcel Post to:
Museum Stores Returns |
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Shipping Policy
Shipping and handling rates are based on order total. Orders shipping to more than one address will incur a separate shipping and handling charge for each destination. We offer two shipping methods — Standard and Express. All orders are shipped via FEDEX Ground or Air. When possible, our orders are packaged with recycled materials to reduce waste and additional costs.
Standard Shipments
Standard shipping is via FEDEX- Ground/Home Delivery service. Please allow 7-10 business days for delivery. Items ordered together may not necessarily be shipped together. Shipping for high-value Jewelry orders are quoted on a case-by-case basis due to Insurance coverage. Please contact us at museumstores@famsf.org for details.
Shipping and handling rates for the continental US are as follows:
Express Shipments Express shipping is via FEDEX Overnight or 2nd Day Air. Orders received before 10:00 AM PST will be shipped the same day. All express orders received after 10:00 AM PST are shipped the following day or on Monday, if the order is received after 10:00 PM PST Friday through Sunday.
Alaska & Hawaii Shipments Alaska and Hawaii orders are shipped via FEDEX 2nd Day Air or Overnight only.
We ship all international orders via express shipping, either FEDEX Overnight or 2nd Day Air. Most products can be shipped to international addresses. Delivery time should take 5-7 business days to reach your country provided that there are no unforeseen delays in Customs. All FEDEX orders are traceable. Recipient is responsible for all applicable customs duties, tariffs, taxes or Value Added Tax (VAT), which are collected by the carrier upon delivery. Shipping rates are calculated based on the weight of the order and its destination. To determine international shipping rates, please call us at 415-750-3642 for a quote.
For additional information, please contact our Customer Service department by e-mail at museumstores@famsf.org, phone at 415-750-3642, or fax at 415-750-2681. Please specify the item numbers and the complete shipping address.
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Privacy Statement
Our primary goal in collecting information is to provide our customers with a seamless online experience.
We use customer contact information to fill orders, to inform them of their order status, to trace false orders
and to remind customers of upcoming events and promotions via email blasts and newsletters. We may also use
information to notify customers about updates to our website. We collect IP addresses for the purpose of system
administration, to gather demographic information and to monitor the level of traffic on our site. We will never
release your information to a third-party with the exception being your gift recipient as we may send one or more
emails regarding the order including delivery and customer service issues.
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Security
When you shop at our online store, your transaction is secure and safe. Our secure server software uses
industry-standard SSL encryption technology, which is among the best software available to safeguard
online transactions. SSL (Secure Socket Layer) encrypts, or encodes, your personal information,
including credit card number, name, and address as it travels over the internet. We have partnered
with Thawte a key member of the VeriSign family of trusted brands, in business since 1995, protecting
identities and transactions in over 240 countries.
If you prefer, you may also place your order by phone at 415-750-3642 or by fax at 415-750-2681. |
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Customer Service