de Young & Legion of Honor Museum Stores - Customer Service
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Customer Service
Thank you for shopping at the online store for the de Young and Legion of Honor Museum Stores. Every purchase helps support the collections and exhibitions of the Fine Arts Museums of San Francisco. We are committed to providing quality products and service to our customers. If you have any questions, please email us at museumstores@famsf.org or you may contact us at:

 

Museum Stores
Fine Arts Museums of San Francisco
50 Hagiwara Tea Garden Drive
San Francisco, CA 94118
Tel. 415-750-3642
Fax. 415-750-2681

Store Guarantee and Returns

Your satisfaction is our goal. Please inspect your order upon delivery. If you are not completely satisfied with your purchase, you may return the merchandise for a replacement, exchange, credit, or refund within 30 days of receipt. Returns without an original receipt are automatically subject to a 10% restocking fee. Gift recipients will receive a merchandise credit in the form of a Museum Store credit. Please note:

 

  • The item returned must be in its original packaging in salable condition.
  • If your merchandise arrives damaged, please contact Customer Service immediately at 415-750-3642 or email: museumstores@famsf.org for further instructions.
  • Shipping and handling charges are not refundable.

 

Return the package via UPS or insured Parcel Post to:

 

Museum Stores Returns
1819 Egbert Avenue
San Francisco, CA 94124
Tel. 415-750-7607

Shipping Policy

Shipping and handling rates are based on order total. Orders shipping to more than one address will incur a separate shipping and handling charge for each destination. We offer two shipping methods — Standard and Express. All orders are shipped via FEDEX Ground or Air. When possible, our orders are packaged with recycled materials to reduce waste and additional costs.

Standard Shipments Standard shipping is via FEDEX- Ground/Home Delivery service. Please allow 7-10 business days for delivery. Items ordered together may not necessarily be shipped together.

Shipping and handling rates for the continental US are as follows:

ORDER TOTALSHIPPING CHARGE
Up to $20.00:$9.95
$20.01 - $45.00: $10.95
$45.01 - $65.00:$11.95
$65.01 - $100.00:$12.95
$100.01 - $150.00:$14.95
$150.01 - $200.00:$16.95
$200.01 - $400.00:$18.95
Over $400.00:$19.95

 

Express Shipments

Express shipping is via FEDEX Overnight or 2nd Day Air. Orders received before 01:00 PM PST will be shipped the same day. All express orders received after 1:00 PM PST are shipped the following day or on Monday, if the order is received after 1:00 PM PST Friday through Sunday.

  • FEDEX Overnight – regular shipping plus an additional $25.00
  • FEDEX 2nd Day Air – regular shipping plus an additional $15.00

 

Alaska & Hawaii Shipments

Alaska and Hawaii orders are shipped via FEDEX 2nd Day Air or Overnight only.

 

International Shipments

We ship all international orders via express shipping, either FEDEX Overnight or 2nd Day Air. Most products can be shipped to international addresses. Delivery time should take 5-7 business days to reach your country provided that there are no unforeseen delays in Customs. All FEDEX orders are traceable. Recipient is responsible for all applicable customs duties, tariffs, taxes or Value Added Tax (VAT), which are collected by the carrier upon delivery. Shipping rates are calculated based on the weight of the order and its destination. To determine international shipping rates, please call us at 415-750-3642 for a quote.

 

For additional information, please contact our Customer Service department by e-mail at museumstores@famsf.org, phone at 415-750-3642, or fax at 415-750-2681. Please specify the item numbers and the complete shipping address.

 

Museum Store Pickup

If you place an order and select Store Pickup as your fulfillment option you will receive an additional email with pickup instructions when your order is ready for pickup. We try our best to have your order ready within 24 hours and we are often able to have your order ready on the same day. Due to the fact that we operate at multiple locations it can often take up to 2 days to compile your order depending on the merchandise ordered. Store Pickup is located in the main Museum Store off Wilsey Court at the de Young, and is available during regular museum hours only. The de Young Museum is located at 50 Hagiwara Tea Garden Drive in Golden Gate Park. Please bring a valid photo ID.

Note: Art on Demand orders are not available for store pickup.

If you have any questions about your store pickup order, feel free to call us at 415-750-3614 or send an email to: museumstores@famsf.org.
Privacy Statement
Our primary goal in collecting information is to provide our customers with a seamless online experience. We use customer contact information to fill orders, to inform them of their order status, to trace false orders and to remind customers of upcoming events and promotions via email blasts and newsletters. We may also use information to notify customers about updates to our website. We collect IP addresses for the purpose of system administration, to gather demographic information and to monitor the level of traffic on our site. We will never release your information to a third-party with the exception being your gift recipient as we may send one or more emails regarding the order including delivery and customer service issues.
Security
When you shop at our online store, your transaction is secure and safe. Our secure server software uses industry-standard SSL encryption technology, which is among the best software available to safeguard online transactions. SSL (Secure Socket Layer) encrypts, or encodes, your personal information, including credit card number, name, and address as it travels over the internet. We have partnered with Thawte a key member of the VeriSign family of trusted brands, in business since 1995, protecting identities and transactions in over 240 countries.

 

If you prefer, you may also place your order by phone at 415-750-3642 or by fax at 415-750-2681.

Fine Arts
Museums of
San Francisco
Every purchase helps support the collections
and exhibitions of the Fine Arts Museums of San Francisco
Customer Service 415.750.3642
Store Information
Privacy Policy
 
© 2014 FAMSF