How we are responding to COVID-19

Q: Are you still accepting online orders?

A: Yes, the online store is open and shipping orders. The health and safety of our customers, staff and communities are our top priority. We have implemented health and safety measures recommended by the City and County of San Francisco and the CDC to promote a safe and productive environment that allows our limited warehouse staff to continue operating safely. Due to these measures, some orders may experience slight delays in processing and shipping. Once your order has shipped, you will receive a separate email with information to track your order.

Q: Can I place an order via the phone?

A: With the temporary closure of the museums, at this time we are only accepting orders by email to museumstores@famsf.org. Please do not send any payment information, simply let us know the items you would like to order with your shipping and billing addresses, and membership information if applicable. We will send an invoice that you can securely pay online. For questions about any products or delivery times, please contact us. 

Q: Where is my Art on Demand order?

A: Our partner facility was closed between March 28 and May 10 due to COVID-19. They are now reopened and processing orders. It typically takes 10 to 14 days for your artwork to be created. Once your order has shipped, you will receive a separate email with information to track your order.

Q: How do I reach customer service?

To reach customer service, contact us via email at museumstores@famsf.org for any inquiries or to place an order. With the temporary closure of the museums, responses to phone messages will be delayed. 

Q: If I purchase a gift membership during the museums temporary closure, when will the 12-month membership start?

A: Gift memberships purchased during the temporary closure will have their 12-month membership start on the day the museums reopen to the public

Q: Are you offering store or curb-side pickup?

A: In compliance of current City & County of San Francisco regulations, store and curb-side pickup is currently unavailable due to the current closure of the museums.

Q: Are you offering express shipping?

A: In an effort to reduce strain on the postal system and contact between our warehouse workers and postal employees, we are temporary suspending express shipping. However, we are shipping via USPS Priority Mail.

Q: Where can I return an item?

A: We are able to accept returns 30 days or less from the date of purchase. At this time, you are welcome to return an item by mail to:

Museum Stores Returns
1819 Egbert Avenue
San Francisco, CA 94124

Please note return shipping fees are not refundable. The item returned must be in its original packaging in salable condition. Please include a copy of the packing list or purchase receipt.