Museum Store Account FAQ
- Do I need to be logged in first before I start shopping? No, you can log in at any point before checkout to have your Member discount applied. You will not lose the items in your cart or have to restart your order.
- What if I do not see my Member discount applied? Make sure you are logged in as a Member. On your account page, check to see that the “Member Status: Validated” headline appears. If the Member Status is "Non-Member", please check that you are using the same email address as when you signed up for your membership.
- How can I change the email address associated with my membership? Please contact the Museum Stores, noting your old and new email address, and we’ll help update your account.
- Will this account affect how I reserve museum tickets online? Not at this time. For now, this account is exclusive to the new online store at shop.famsf.org.
For further assistance, contact email@example.com or (415) 750-3642.