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To reach customer service and receive the quickest response, contact us via email at museumstores@famsf.orgfor any inquiries or to place an order. Our team is available Monday through Saturday, 9 am–5 pm and we will respond within 24 hours on these days. Thank you.

If you need personal assistance with placing an order online, we are here to help. Give us a call directly or send us an email and we will arrange a call time.

You can find our Contact info here.

Please visit our Account Setup FAQ if you are having trouble setting up or accessing your account. This page will help guide you through password reset. account setup, and how to access your order history.

We ship all international orders with tracking and insurance with our best rate to your address via USPS or FedEx. Most products can be shipped to international addresses. Recipient is responsible for all applicable customs duties, tariffs, taxes or Value Added Tax (VAT), which are collected by the carrier upon delivery. Shipping rates are calculated based on the weight of the order and its destination.
For additional information, please contact Museum Stores Customer Service by email at museumstores@famsf.org.

You can expect to receive your order within 3-7 business days depending on your location.

Our Warehouse requires 1-3 business days to process your order. We currently ship via UPS with a 1-2 day delivery within the Bay Area and Sacramento region and 2-4 day delivery to most US locations.

We do not offer overnight or 2-day shipping services at this time. We currently ship via USPS Priority Mail (1-2 day delivery within the Bay Area and Sacramento region and 2-4 day delivery to most US locations).

Our ART on Demand prints typically takes 10–⁠14 business days to be produced and shipped. A shipping notification with tracking information will be sent to you when the print ships.

We recommend you email museumstores@famsf.org to notify us. Please include your contact information and order reference number.

All items excluding ART on Demand prints:

If you are not completely satisfied with your purchase, you may ship the merchandise back to us for a replacement, exchange, credit, or refund within 30 days of receipt. For purchases made after November 1, 2022 we are accepting returns through January 31, 2023.

Please note:

The item returned must be in its original packaging in saleable condition

Shipping and handling charges are not refundable. Sale items are final sale and not returnable.

Mail the return to:

Museum Stores Returns

1819 Egbert Avenue

San Francisco, CA 94124

ART on Demand prints:
Art on Demand prints are custom made-to-order and non-returnable.

Yes, gift recipients will receive a merchandise credit in the form of a Museum Store credit. Gifts without receipt are credited the current price of the item less a 10% member discount. The item returned must be in its original packaging in saleable condition.

The Museum Stores welcome product submissions and are always interested in meeting designers. Guidelines and submission info can be found here:
ProductSubmissionGuidelines.pdf
MerchandiseforReview.pdf

Yes, we are happy to include a Gift Message with your order. Simply add your message int othe Notes field and your message with be printed and placed in the box with the items in your order.

Gift wrapping service is currently not available. During the holiday season, the Museum Stores offer a limited selection of wrapping paper for purchase.