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To reach customer service and receive the quickest response, contact us via email at museumstores@famsf.orgfor any inquiries or to place an order. Our team is available Monday through Saturday, 9 am–5 pm and we will respond within 24 hours on these days. Thank you.

Buy Online, Pick Up In-Store

While shopping our products you will see availability per location on each product page. Select de Young or Legion of Honor location at checkout for in-stock items at each location. Please note that we are only able to accommodate one location per order. If you want to order products available at both locations, you will need to choose your preferred location. Please also note that ART on Demand custom prints are not available for store pickup.

Your order will be ready for pickup within 24 hours during regular museum hours, and you will receive an "Order Ready" email confirmation once your order is ready for pickup. When your order is ready, please show your "Order Ready" email confirmation to pickup your order. Your order will be held for 2-weeks and will be refunded and restocked if not picked up within 2-weeks.

For pickup at the de Young, you can visit the Store without a ticket and your order will be ready at the main Store on the upper level.

For pickup at the Legion of Honor, you will need to request a Café sticker at the entrance. Please present your "Order Ready" email confirmation when requesting a sticker. Your order will be ready for pickup at the main Store across from the Café.

If you need personal assistance with placing an order online, we are here to help. Send us an email and we will arrange a call time.

You can find our Contact info here.

Your member store discount is associated with the email on file for your membership store account. You can log into your account or you can simply add your email at checkout and your member store discount will be automatically applied to your order. 

If you recently joined or renewed your membership, please note it can take up to 30 days for our Museum Store system to add your membership. If you need this process expedited for your shopping needs, please contact the Museum Stores via museumstores@famsf.org and we will happily assist.

For more information about your Membership, click here.

Click here to activate your store account.  

Once you are logged in, you can view your order history and update your personal information. If you encounter any issues, please contact our team at museumstores@famsf.org.

We ship all international orders with tracking and insurance with the best rate at the time of your order. Most products can be shipped to international addresses, some items may be restriced in your area and are excluded from international orders.

VAT, duties, and local taxes are prepaid and collected at checkout and then remitted on your behalf. Packages travel seamlessly through customs with no chance of hold-ups or surprise fees.

For ART on Demand Prints, In some cases you may be required to pay local or national import duties or taxes to your local customs office. We have no means to determine in advance if you will be taxed or what these taxes may amount to. We recommend you research and contact your local customs bureau to determine if you will be required to pay any additional duties.

For additional information, please contact Museum Stores Customer Service by email at museumstores@famsf.org.

If you are not completely satisfied with your purchase, you may ship the merchandise back to us for a replacement, exchange, credit, or refund within 30 days of receipt.

Please note, the item returned must be in its original packaging in saleable condition

Shipping and handling charges are not refundable. Sale items are final sale and not returnable.

Mail the return to:

Museum Stores Returns

1819 Egbert Avenue

San Francisco, CA 94124

ART on Demand prints:
Art on Demand prints are custom made-to-order and non-returnable.

First, we apologize if the item you received was damaged or defective. Please email us at museumstores@famsf.org with a photo and description about the damage or defect.

We will then contact you for further instructions to resolve the matter quickly.

You can expect to receive your order within 3-7 business days depending on your location.

Our Warehouse requires 1-3 business days to process your order. We currently ship via UPS with a 1-2 day delivery within the Bay Area and Sacramento region and 2-4 day delivery to most US locations.

We do not offer overnight or 2-day shipping services at this time. We currently ship via UPS (1-2 day delivery within the Bay Area and Sacramento region and 3-5 day delivery to most US locations).

Our ART on Demand prints typically takes 10–⁠14 business days to be produced and shipped. A shipping notification with tracking information will be sent to you when the print ships.

Please note that ART on Demand custom prints are not available for store pickup.

All items (framed and unframed) are shipped from our partner production facility in Austin, TX, directly to your specified shipping address (residence or business). We are unable to ship orders to PO boxes. Unframed items are shipped rolled in tubes. Framed items and unframed canvases are shipped in specially designed boxes maximizing the protection and safety of the item while in transit.

Small unframed items are shipped rolled in tubes via USPS Priority Mail. All other sizes of unframed items are shipped rolled in tubes via UPS Ground. All Domestic USA orders will ship via either USPS Priority Mail or UPS Ground, and Non-Domestic USA and International orders will ship via USPS or other international carriers.

We recommend you email museumstores@famsf.org to notify us. Please include your contact information and order reference number.

Yes, gift recipients will receive a merchandise credit in the form of a Museum Store credit. Gifts without receipt are credited the current price of the item less a 10% member discount. The item returned must be in its original packaging in saleable condition.

The Museum Stores welcome product submissions and are always interested in meeting designers. Guidelines and submission info can be found here:
ProductSubmissionGuidelines.pdf
MerchandiseforReview.pdf

Yes, we are happy to include a Gift Message with your order. Simply add your message into the Notes field and your message with be printed and placed in the box with the items in your order.

Gift wrapping service is currently not available. During the holiday season, the Museum Stores offer a limited selection of wrapping paper for purchase.